The following Reopening Plan of NYON Air Limited Liability Company (“NYON” or the “Company”) sets forth the steps that NYON has taken and will take to safeguard the health and well-being of its customers and employees as it resumes operations on May 23, 2020 (the “Effective Date”).
1. Reservations. NYON has taken measures to ensure that reservations, cancellations and pre-payments are made through its electronic reservation systems to limit physical interactions on site. NYON will consider exceptions on a limited basis to the extent a customer does not have access to internet service or an acceptable electronic payment method.
2. Electronic Devices. In the event that a customer does not complete the registration process in advance, NYON’s no-touch electronic system will permit customers to complete the registration process from their mobile devices on site. If a customer does not have the necessary mobile device to complete the registration process, or the exchange of paper or use of NYON’s electronic devices is otherwise required, NYON personnel will take all necessary precautions to avoid personal contact with such items, including by using gloves and sanitizing touch-surfaces of electronic devices after each use.
3. Customer Screening.
• Booking Process. During the booking process, customers will be advised in writing as to the symptoms of COVID-19, including symptoms such as fever, chills, cough, shortness of breath, or sore throat. Customers will also be asked whether they have experienced such symptoms or have in fact been diagnosed with COVID-19 in the past two weeks. Customers will be advised that if they are experiencing COVID-19 symptoms, or have experienced such symptoms or diagnosis in the past 2 weeks, they will not be permitted further entry onto NYON’s premises and will not proceed with any scheduled transit and/or flight.
• Upon Arrival. Upon arrival at NYON’s premises, each customer will be visually and verbally screened by a NYON employee as to whether each customer is experiencing symptoms of COVID-19, including symptoms such as fever, chills, cough, shortness of breath, or sore throat. Customers will also be asked whether they have experienced such symptoms, or have in fact been diagnosed with COVID-19, in the past two weeks. Customers experiencing COVID-19 symptoms, or having experienced such symptoms or diagnosis in the past 2 weeks, will not be permitted further entry onto NYON’s premises and will not proceed with any scheduled transit and/or flight. NYON may, at its discretion, implement additional screening measures such as infrared temperature screenings.
4. In-person Registration and Lines. NYON has demarcated and posted signs that denote 6 feet of spacing in places where people may form a line.
1. Waiting Areas. NYON has spaced the furniture in all waiting areas in the terminal a sufficient distance so as to ensure that customers and employees maintain at least 6 feet of distance from one-another at all times. NYON employees and signage will remind employees to maintain social distancing while in the waiting areas.
2. Restricted Areas and Reduced Service. NYON will restrict areas of the business as necessary to limit person-to-person interactions and facilitate appropriate social distancing. The New York Studio location will remain closed to customers, and van service between the Studio and the Terminal will remain suspended.
3. Briefings. NYON employees will provide briefings to all customers prior to each flight, with regard to social distancing, capacity limits, and hygiene requirements.
4. Sanitizing and Hygiene. NYON will provide tissues and no-touch trash cans, no-touch hand sanitizer dispensers, and an adequate supply of no-touch soap and water. NYON has removed upholstered furniture from the terminal, to ensure that all remaining furniture will be easily sanitized on a frequent basis. NYON will frequently sanitize high-touch areas, by routinely cleaning and disinfecting spaces that are accessible to employees, customers, or other individuals, including, but not limited to, restrooms, counter tops, handrails, doorknobs, other common surfaces, safety equipment, employee equipment.
5. Restroom Occupancy. Restroom occupancy will be limited to ensure that customers and/or employees maintain social distancing.
6. Signage Encouraging Infection Control. NYON will maintain signs in appropriate locations within the premises, including in its restrooms, that encourage infection control practices, such as regular hand washing and use of sanitization materials, such as hand sanitizer and sanitizing wipes.
7. Personal Protective Equipment. Any person that enters NYON’s premises, vehicles and/or or helicopters will be required to wear a face covering, except where doing so would inhibit the individual’s health or the individual is under two years of age. NYON will notify customers in advance of this requirement, and will ensure that this requirement is followed at all times. NYON will maintain disposable face coverings on site for customers that do not bring their own.
8. Food and Beverage. NYON will suspend all food and beverage service.
1. Sanitizing. Sanitization materials, such as hand sanitizer and sanitizing wipes, will be made available throughout the premises. Routinely, and at the beginning and end of each trip, dedicated staff will clean and disinfect all high-touch areas, particularly in spaces that are accessible to employees, customers, or other individuals.
2. Personal Protective Equipment. All persons aboard NYON’s helicopters will be required to wear a face covering, except where doing so would inhibit the individual’s health.
3. Airsickness. While historical instances of airsickness aboard NYON’s helicopters have been exceedingly rare, NYON will ensure that sickness bags are available on each helicopter. In the event of customer airsickness, the helicopter at issue will be subjected to an extensive cleaning regimen, including the use of appropriate sanitizing solutions.
4. Limited Use of Equipment. NYON will ensure that each item of flight equipment that comes into physical contact with its customers and/or employees, including harnesses and headsets, will not be shared, and will undergo a comprehensive sanitization process prior to each use. Additionally, all harnesses will be thoroughly washed overnight, prior to use the following day. Employees will wear gloves when distributing equipment directly to passengers.
1. Staffing. The Company will make its best efforts to reduce its staff on site to the minimal number necessary to ensure that operations can continue.
2. Training. NYON will provide training to its staff designed to ensure that all employees are aware of and will facilitate the implementation of the measures set forth in this Plan. Employees will be advised regarding infection control practices, such as regular hand washing, coughing and sneezing etiquette, and proper tissue usage and disposal.
3. Access to sanitizing materials. Employees will be provided with sufficient break time for repeated handwashing throughout the workday. When breaks are not practicable, employees will be provided with sanitization materials, such as hand sanitizer and sanitizing wipes.
4. Personal Protective Equipment. Employees will be required at all times to wear face coverings, which NYON shall provide at its expense. In the event that wearing a face covering may inhibit an employee’s health, additional measures may be taken on a case by case basis, and, at a minimum, any such employees will not be permitted to interact with customers. All employees that interact with customers will wear gloves, which NYON shall also provide at its expense. Pilots will wear gloves when interacting with customers in and around the aircraft but not while flying.
5. Employee Illness. NYON will immediately separate and send home employees who appear to have symptoms consistent with COVID-19 illness upon arrival at work or who become sick during the day. Such employees will not be permitted to return to work until cleared by an appropriate medical professional.
• Employee Screening: At the commencement of each shift, NYON will conduct a visual screening of each employee, and will verbally or in writing inquire as to each employee’s health, by asking employees if they are experiencing symptoms of COVID-19, including symptoms such as fever, chills, cough, shortness of breath, or sore throat. Employees will also be asked whether they have experienced such symptoms, or have in fact been diagnosed with COVID-19, in the past two weeks. Employees experiencing COVID-19 symptoms or having experienced such symptoms or diagnosis in the past 2 weeks will be sent home immediately, and will not be permitted to return to work until cleared by an appropriate medical professional. NYON will maintain all information about employee illness as a confidential medical record in compliance with the Americans with Disabilities Act (ADA). NYON may, at its discretion, implement additional screening measures as such measures become more readily available, including mandatory COVID-19 testing for employees and/or infrared temperature screenings.
• Employee Self-Reporting: NYON expects employees who contract COVID-19 or have been exposed to infected family members or others with whom employees have been in contact to stay home and seek medical attention as necessary and appropriate. NYON expects such workers to notify NYON as soon as possible of exposure or illness.
• Notice. In the event that an employee has a confirmed case of COVID-19, NYON will promptly notify its employees of any known exposure to COVID-19 at the worksite, consistent with the confidentiality requirements of the ADA and any other applicable laws.
• Additional Sanitizing. In the event that an employee has a confirmed case of COVID-19, NYON will clean and disinfect the worksite in accordance with CDC guidelines. Among other things, NYON will prohibit all persons from entering areas visited by the ill person, increase air circulation in the area to the extent practicable, and ensure thorough cleaning before the area at issue can be occupied again. Cleaning staff will clean and disinfect all areas such as offices, bathrooms, common areas, shared electronic equipment like tablets, touch screens, and keyboards used by the ill person, focusing especially on frequently touched surfaces.