FlyNYON FAQ's

Flights are non-refundable. Scheduling changes can be made up to 48 hours before departure time but will incur a $50/passenger fee – changes made within 48 hours will incur a $75/passenger fee. If you need to reschedule or weather grounds the flight, vouchers will be issued which are redeemable for up to 12 months.

Weather/flight insurance does not entitle you to a refund in the event of any governmental regulation impacting doors-off flights. In the event of any such regulation, NYON reserves the right to substitute your reservation with other doors-on flight products.

Your parent or guardian must be present to sign a consent form if you are under 18.

Doors ON flights: children under the age of 2 may fly as a lap child. All children 2 years and older must purchase a seat in order to fly.
Everyone who flies must demonstrate that they are able to physically adhere to our safety instructions.

FlyNYON operates year ’round! We will always try to fly with the doors off if possible. FlyNYON reserves the right to fly with the helicopter doors closed during the cold weather. This decision will be made by the pilot in command with your safety as the number one priority. As a general rule, flights will be serviced with the doors closed if local temperatures fall below 36°F/2°C.

Absolutely! Please contact info@flynyon.com to discuss options.

FlyNYON does not accept cash as a method of payment. FlyNYON accepts all major credit card issuers.

If your flight does not meet the minimum number of passengers required to fly, we may have to adjust your departure time to combine you with other passengers. Please check your email the evening prior to your flight for any possible important updates!

Yes as per the manufacturer’s guidelines, passengers who exceed 350 pounds will be unable to fly. Due to weight & balance, any passenger over 310 pounds inclusive of all gear brought aboard the helicopter will be required to purchase a 2nd seat.

If you are not flying in New York City, please see specific details below.

Go to your account page and look for Buy Now Schedule Later, Click Redeem and it will bring you to the gift card redemption page for the product it is valid for.

In town for a short period of time? Purchase weather insurance to receive a refund for your flight in the event of a cancellation due to weather. If you are unable to reschedule during your visit, a refund will be given for the cost of your purchased seat less the cost of insurance.

FlyNYON is the recipient of the 2017 Eastern Region Helicopter Council Safety Award for unwavering commitment to ground and flight safety. All aircraft are maintained to strict FAA Regulatory standards. Pilots received annual factory training and perform a yearly FAA check ride.

At FlyNYON, safety is our number one priority. If the weather on the day of your flight is questionable, we will make a Go or No Go call four (4) hours prior to scheduled departure time. Please check your email frequently for updates on the day of your flight and make sure to provide a day of contact number on your order.

Yes, flight time is calculated from the time you lift off the ground until the time you land.

Summer Flights: We recommend wearing comfortable, weather appropriate clothing - pants or shorts for maximum comfort in our harnesses for doors-off flights. Keep in mind that it will be very windy – loose clothing is not encouraged. Note that only tightly laced or strapped shoes are permitted – no slip-ons or flip flops.

Winter Flights: It’s all about layers! Layers provide extra protection from the elements. Dress like you’re skiing. You should prepare for extra warmth as the wind chill factors from the moving helicopter require more protection. Infinity scarves are highly recommended as well as gloves, warm socks and beanies. (Pro tip- We rent heated Jackets from Gobi!)

Bring a valid photo ID (Driver’s License, State ID, or Passport) & what you’d like to take photos with!

What camera gear should I bring?
We recommend you bring what you’re comfortable with shooting.
Your lens and camera of course depends on what you’re looking to capture.

If you wish to capture pictures of yourself and your friends we recommend a wider lens such as a 16-35. However, if you’re looking to capture a mix of each other and pics around you we recommend a 24-70 lens. If you’re looking to capture details of buildings and scenery around you we recommend a 70-200.

Lens filters, hoods, and lens changes are not allowed so you should always bring a camera body and lens which fits your desired pictures.

The Ultimate Aerial Photo Experience. Fly like the pros into our helicopter with open doors, giving you visual access to the world below. Use your creative eye to capture the images that inspire you and challenge your photographic skills. Don’t be fooled, it is not as easy as it looks, but it sure is fun and will encourage you to come back for more.

For first time aerial photographers, we recommend a flight midday or morning where there is plenty of light to capture the iconic sights from the air. For the more experienced shooter who is looking for a bit of a challenge, a flight at sunset or later is a great option.

If you will be driving yourself: Use GPS Address: 78 John Miller Way

For Mass transit, take the NJ Path train to Journal Square in Jersey City OR NJ Transit to Newark Penn Station, then take an Uber or Taxi to the hangar. For ease of use, we recommend downloading Uber prior to coming to the heliport.

When you arrive at the Heliport, please ring the doorbell or call 973-849-6423 and someone will let you inside.

As of July 6, 2023. FlyNYON will no longer be offering ground transportation to and from our Terminal using Uber. For those passengers who purchased ground transportation before July 6, 2023, your transfer will be honored. Please contact Customer Relations for any additional questions.

It is critical that you are on time for preflight information and safety briefing. We’ll make sure waivers are signed, and cameras secured.

FlyNYON doors off flights require passengers to arrive at the NYON terminal an 1 hour and 15 minutes prior to flight time.

FlyNYON doors on departures require an arrival of 1 hour and 15 minutes prior to flight time. If you do not arrive to our location by the designated time, you will forfeit your flight.

We would be happy to arrange transportation for you to ensure you are on time. Just add the car service option to your order and we will coordinate everything for you.

Seating is based on the weight & balance of the helicopter. All passengers are weighed upon arrival at the NYON Terminal. Once weights have collected, seating will be determined to ensure flights are operated in a safe manner.

All handheld gimbals are subject to pilot approval. If you have a specific question about a model, please reach out to support@flynyon.com.

Yes! You can email us at influencers@flynyon.com. We would be happy to work together!

Yes! We offer a wide array of cameras and lens at the NYON Terminal! You can view our selection HERE or speak with our camera rental specialists in terminal.

Yes, all of our flights are crowdsourced. If you’d like to book a private flight, please contact sales@nyonair.com

Want to plan a birthday party, bachelor/ette weekend, or proposal? Please reach out to sales@nyonair.com to plan your special event!

If you are a professional photographer, we recommend purchasing a private flight. This will give you unmatched flexibility in determining your flight path and managing your shot list. Please contact sales@nyonair.com to arrange!

We always intend to fly at the scheduled time of departure. With that said, there are circumstances out of our control which could impact your departure time. We recommend that you check your email the evening prior to your flight and once more in the morning for any important updates.

If you wear contacts, we recommend you bring sunglasses to protect your eyes. We can also provide you with eye protection upon request.

Glasses are ok to fly with as long as they remain in place for the duration of your flight.

Call one of our Product Specialists at 855-696-6247 and we will do our best to accommodate.

There’s no better way to cover the entire island of Manhattan than seeing it from 2000 ft. We recommend that you fly earlier in the day – around 9 or 10am. Utilize our Round-Trip Car Service to ensure a swift trip to and from our Terminal Space. Additionally, we recommend purchasing weather insurance in case any unexpected weather comes through the New York area.

We make every effort to ensure that friends, family members and couples sit together but due to seating configurations and weight & balance, we aren’t always able to accommodate. Please speak with a FlyNYON Liaison upon arrival for any specific requests.

Where do YOU want to go? We tailor the flight to the sites and views you and your copter-mates want to see. We do not have set routes. You’ll be able to discuss your image requests with the pilot during your safety briefing. The NYC Experience is focused on lower Manhattan and the harbor area. With double the time in the air, The NYC Classic can cover most of NYC’s iconic landmarks in one flight, from the Statue up to Central Park.

Note: As a courtesy to the NYC community, Flights will not pass over Central Park during Shakespeare In The Park open-air theatre performances.

In New York, we take six passengers per flight. Don’t worry; if you’re flying solo, we’ll pair you with other photographers. We require a minimum of three passengers departing from Kearny.